Upon receiving the package, to protect your interests, be sure to take a video when opening the package. If the item is missing or the appearance of the package is damaged, the buyer can provide evidence over time. We will not take any responsibility if there is no full unpacking video;

Please note: If the package is relatively large, the outer packaging of the product is easily damaged. As long as the product can be used normally, any damage or wrinkles to the outer packaging are not within the scope of compensation paid by the logistics company.

**Delivery time for parcels: Spain is generally delivered within 1-3 days, and other countries are generally delivered within 3-10 days. Please check whether the package is received within the time limit.  If the time limit is exceeded, please contact customer service to verify.

Purchase Notes

1. Delivery time for parcels: Spain is generally delivered within 1-3 days, and other countries are generally delivered within 3-10 days. Please check whether the package is received within the time limit. If the time limit is exceeded, please contact customer service to verify the location of the package.

Please note: The delivery channel is arranged by the platform's official warehouse and cannot be changed by the seller. The logistics method includes door-to-door delivery or delivery to the express point, and then the buyer picks up the package. The time limit for self-pickup of the package is generally 10 days, and the package will be returned if it exceeds the time limit.

2. 15 days no reason to return: If the buyer does not want this product, the buyer needs to bear the shipping cost of the package return, and must ensure that our product packaging is intact and the product accessories are complete.

3. 2-year warranty: If there is any problem with your product, please contact customer service and send a video as soon as possible, and we will contact the technical staff to verify the problem. Please note: The product breakage caused by the buyer is not covered by the warranty.

If the product can be repaired, the seller bears the repair cost and shipping cost, but the buyer needs to pay the return shipping cost.

If it is verified that the product has a problem and cannot be repaired, it can be divided into the following situations:

Within 90 days from the date of purchase, we can resend the product or give a full refund;

Within 180 days from the date of purchase, the buyer pays the shipping fee, and we can resend the product;

Within 360 days from the date of purchase, we will refund 50% of the buyer's purchase amount (excluding shipping costs);

Within 720 days from the date of purchase, we will refund 25% of the buyer's purchase amount (excluding shipping costs).

Please note: If the product is damaged due to the Buyer's unauthorized disassembly without the Seller's permission, the Seller refuses to provide after-sales service, and the Buyer shall bear the consequences.

4. Upon receiving the package, to protect your interests, be sure to take a video when opening the package. If the item is missing or the appearance of the package is damaged, the buyer can provide evidence over time. We will not take any responsibility if there is no full unpacking video;

*Please note: If the package is relatively large, the outer packaging of the product is easily damaged. As long as the product can be used normally, any damage or wrinkles to the outer packaging are not within the scope of compensation paid by the logistics company.

5. Scratch the surface

All products need to be tested before shipping, and it is normal for some scratches to appear.

6. Broken packing

Long distance international transport will damage and squeeze the package. If you find signs of unpacking, please don't sign. The outer packaging is intact, but the extruded product in the retail packaging will be deformed, but it will not affect the use of the product, which is normal.

7. Packaging

We guarantee that the product is 100% original, but the manufacturer has the right to modify it, so the appearance and design of the package may be changed without prior notice and at the same time, we will not take any responsibility.

8. Installation

Buyers must have the ability to DIY, such as installing an operating system to avoid installation problems.

Note: Dear customer, we are currently unable to access the home area for zip codes 35, 38, 51, 52. Please note that we apologize for any inconvenience caused.